Strathwood St. Thomas Aluminum Market Umbrella

Strathwood St. Thomas Aluminum Market Umbrella
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Model Of Item : Dragonfly-02 Product Brand : Strathwood Popular Rating : Reviews Rating : Customer Rating : Product Rating :

Strathwood St. Thomas Aluminum Market Umbrella Table Umbrellas for CHEAPEST HOT PRODUCT ON LINE DEALS ... 8-foot tall, 8-rib umbrella easily fits most two-inch table holes, or stands alone in base Cast aluminum pole; steel ribs; polyester fabric; cast-iron base sold separately Crank handle and pulley rope for secure raising and lowering; light tan fabric matches Strathwood's St. Thomas collections Fabric resists UV wear and mildew; top vent lets gusts pass while keeping rain out Measures 106-1/5 inches in diameter by 93-3/10 inches tall; weighs approximately 11 pounds .../ Strathwood St. Thomas Aluminum Market Umbrella / Table Umbrellas Strathwood St. Thomas Aluminum Market Umbrella Table Umbrellas Special for best price products Customer Review : Nice unless it's windy outside : Strathwood St. Thomas Aluminum Market Umbrella It's seems like a well-built umbrella, but within a day of putting it up, the hinge lock button broke inside the hinge, so it just flops over now. What really annoys me is that when I called Amazon to report the problem, they said that because I ordered it just over 1 month ago, they won't replace it, and I need to deal direct with the manufacturer. Unfortunately the manufacturer is in the UK, and apparently has no US presence. That is very poor customer service from Amazon, and means that if there is a problem outside 30 days from purchase, then you have no warranty. UPDATE May 03 Following an email complaint, Amazon decided that they would "make an exception" and issue a full refund, as strangely enough the product is suddenly unavailable. That's better customer service, if somewhat late. It also now appears from a bit of research that Strathwood is an Amazon label (the UK Strathwood turned out to be a publishing company), which makes this situation really ridiculous. What's more, the Amazon customer service reps I talked to were trying to get me the contact details by searching with Google. That does not inspire confidence in Amazon customer service.

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